Terms & Conditions

As of the November 2025

1: Rates:

1.1: Standard visits include feeding, cleaning bowls, mats, feeding area, setting food timers if required, litter scoop plus change if required, well-being check, kitty attention, daily report sent with photos

1.1: Standard visits include feeding, cleaning bowls, mats, feeding area, setting food timers if required, litter scoop plus change if required, well-being check, kitty attention, daily report sent with photos.

1-3 cats £16.50 per visit

4 cats plus £20 per visit

          Price on application for customers with 6 cats plus

30 minute visit includes the standard visit plus extra time for kitty play and cuddles. This visit would be recommended also for cats with specific needs which require extra time. £20

Key Collection (this is not applicable to new meet and greet customers) £7.50.

Key return £7.50.

If your cat receives timed medication or more than 2 medications are given to all resident cats in one sitting then please contact Holiday Kitty Cat Care Ltd for a price on application.

1.2: Additional charges such as car parking and tunnel fees will be charged accordingly.

1.3: Treble rate will be charged on Christmas Day and double rate Boxing Day, New Year’s Day, Easter Sunday. All other bank holidays are at normal rate.

1.4: £20 will be charged if we are required to buy additional sundries due to shortage on the customers behalf plus the cost of the sundries purchased.

1.5: Pet transportation to the Vets is charged at an hourly rate of £40 per hour.

2: Payment:

2.1: Holiday Kitty Cat Care Ltd will require the arrangement of payment in advance of services. One month before services are required or immediate payment if booked within the month.

2.2: Invoices for extra services given within the cat sitting schedule such as Vet transportation or sundry replenishment (this is not an exhausted list) must be paid for within 7 days of the invoice produced otherwise a £20 admin fee will be added for each reminder plus an 8.5% daily interest charge.

3: Cancellation:

3.1: Clients will be charged their first cat visit booked if they cancel within 24hrs before the first cat sit is due. Customers who have paid will then be offered a credit on their account or a refund minus the first visit. Customers must let us know if a cash refund is required in an email with their bank details otherwise it will remain a credit on their cat sitting account.

3.2: A credit must be used with 12 months otherwise will be lost.

4: Working Hours:

4.1: Working hours are usual from 06.00 – 21.00 A time slot will not be given in any circumstance unless the animal is medicated within a timeframe. In an any given situation Holiday Kitty Cat Care Ltd reserve the right to work before and after these working hours to ensure all cats are seen within that day.

5: Liabilities:

5.1 Holiday Kitty Cat Care Ltd will not be held responsible for any damage created by the owner’s cat/s to its owner’s property.

5.2: Holiday Kitty Cat Care Ltd will remove any noticeable excrement including sick but are not responsible for the deep cleaning of the areas affected.

5.3: Holiday Kitty Cat Care Ltd will not be held liable for animals that are ill or pass away during care however Holiday Kitty Cat Care will take the animal to the vets for appropriate treatment.

5.4: The client agrees to meet the vet’s charges directly with the vets.

5.5: All vet’s fees must be paid for by the client and an additional £40 per hour to Holiday Kitty Cat Care Ltd or part thereof for the transportation to the vets and supervision.

5.6: Holiday Kitty Cat Care Ltd are not responsible for cats that are allowed outside or escape and do not return to their owner’s property; however, everything will be done to ensure a safe return and an escape prevention.

5.7: Holiday Kitty Cat Care Ltd have the right to terminate cat care with immediate effect if they deem a customers behaviour to be intolerable and unjustified. This includes shouting, swearing, threatening, abusive name calling, approaching its workers outside of the boundaries of cat care unless they have met them personally, recording workers and the service with private CCTV without permission from the managing director. If a customer behaves in such a way that justifies inappropriate behaviour they will only be refunded for the services that remain outstanding and have been cancelled by the company and the customer will be wholly responsible for finding a replacement service. Holiday Kitty Cat Care Ltd reserve the right to escalate to the appropriate authorities if required to do so for further investigation.

5.8: Holiday Kitty Cat Care Ltd are not covered under their insurance to administer medication however can administer on agreement with the owner and acceptance of these terms of business via the PSP system. The owner must update their account via the PSP portal with description, amounts and frequency of medication to be given. The medication must be clearly labelled and preferably in its original packaging. In doing this they understand that this is at their own risk and the company is not to be held responsible if illness, death or injury is caused by the administration of this medication.

5.9: Holiday Kitty Cat Care Ltd DO NOT run an every other day service. Cats must be booked in consecutively with no gaps. In order to maintain the good welfare of the animal they must be seen at least once in a daily period. Under no circumstances will this be negotiated. The health and wellbeing of the animal is our number one priority.

5.10: Holiday Kitty Cat Care Ltd and its workers are not responsible for general housekeeping at your property. This includes home cleaning, maintenance, plant care, parcel retrieving, management of lights, curtains and blinds. Our priority is your cat and its care and their requirements. If you do require additional services please contact Holiday Kitty Cat Care directly to see if we can accommodate on a goodwill basis.

6: Clients Responsibilities:

6.1: Clients are responsible for providing all food, litter and sundries. If not enough has been provided, then Holiday Kitty Cat Care Ltd will provide, and the client billed for the supplies purchased plus a further £20 service charge.

6.2: A key must be made available to Holiday Kitty Cat Care Ltd at the point of home visit otherwise the key sent to Holiday Kitty Cat Care Ltd registered address.

6.3: Clients must let Holiday Kitty Cat Care Ltd know how they would like their key returned after the completion of the cat sitting service. Keys will be kept for 18 months then destroyed if client has not re used the service within this time. No address is labelled on the key only the name and stored in a secure area.

6.4: Clients must try and keep their sink emptied before visits start to ensure sufficient washing facilities of bowls and the hands of the cat sitter.

6.5: Clients that live in a permit parking zone must be able to provide Holiday Kitty Cat Care Ltd with a valid permit close to client’s residence. This is to ensure safety of the cat sitter and in the event of the animal needing urgent medical attention.

6.6: All clients must provide a working key to their property and liability for any keys not tested before cat sitting commences is with the owner and not Holiday Kitty Cat Care Ltd. Locksmith charges in the event of ill-fitting keys or broken locks will be met by the client/owner. Broken keys in locks are client/Holiday Kitty Cat Care 50% share of the locksmith cost. Holiday Kitty Cat Care Ltd will not be held responsible for any alternative door locks that malfunction.

6.7: Clients agree to Holiday Kitty Cat Care Ltd instructing a locksmith in the event of lost, damaged keys or locks or for any other reason that would prevent Holiday Kitty Cat Care from accessing your property to maintain the health and well-being of the cat(s).

6.8: All clients must disclose if they have any surveillance or recording equipment in or around their homes. Whilst Holiday Kitty Cat Care Ltd have no objection to your own home security methods we do need to be made aware of such devices in line with The General Data Protection Regulation requirements. Using your security cameras to monitor the service and its workers will be considered a privacy breach and will be dealt with in accordance of section 5.7 of these terms.

6.9: All clients are responsible for making sure their key is with Holiday Kitty Cat Care Ltd before services commence. If the client requires their key to be a collected, a charge of £7.50 will be included onto the clients invoice. There is no charge for key collection at the point of the first initial consultation.

6.10: All customers are advised to contact their vets before cat sitting commences and give Holiday Kitty Cat Care Ltd third party access in the event of the looked after animal needing veterinary assistance whilst in the clients absence. This has replaced the old paper signing system.

6:11. Customers must advise Holiday Kitty Cat Care Ltd in writing if their animals have recently been unwell, have known illness that has not been disclosed or have required vet assistance within one month before the service begins.

6:12: It is the clients responsibility to make sure that their information and cats information is up to date on the portal including the visits requested. This information should be clear, readable and accurate. The visits requested routine should always coincide with the individual pet profiles. Old data should be deleted and replaced with new clear guidelines in order for us to do our job correctly.

6.13: We sometimes use photos of your cats for our social media accounts. Please let us know in writing if you do not want us to share your cat pictures.

7: Health and Safety:

7.1: In the event of very adverse weather conditions everything will be done to ensure all animals are visited within the booked schedule. However if this is not possible due to the advise of the authorities then the health and safety of the cat sitter will always be Holiday Kitty Cat Care Ltd’s first priority. If visits are cut from the routine schedule then extra food and water will be provided for the duration of the service (when weather is adverse) to ensure the wellbeing of the animal. This will be monitored very carefully and will only be used in accordance with public advice.

7.2: If a cat appears or displays aggressive behaviour, attempts to injure the sitter or injures the sitter, the owner will be informed immediately and alternative arrangements made. Holiday Kitty Cat Care Ltd reserve the right to stop the service in the event of being injured by an animal or if the aggressive behaviour makes it impossible to continue with the service.

8: Data Protection & Privacy Policy

8.1: All clients data held by Holiday Kitty Cat Care Ltd is carefully stored and password protected. It is not sold to third parties and only relevant information is kept. You the client have freely given the personal data held by Holiday Kitty Cat Care Ltd for the purposes of contact whilst providing the cat sitting service. Full details about the Privacy Policy is available on the website or by request.

8.2: All clients using the Holiday Kitty Cat Care Ltd booking system are in full control as to what data they provide the business.

9: Changes to Terms and Conditions

9.1: Holiday Kitty Cat Care reserve the right to change these terms of business in accordance to business needs and clients.